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Refund Policy

Refund Policy

Cancellations
Order once placed, can be canceled within 24 hours only. Post 24 hours, order cannot be canceled in any circumstances. Services once availed will not be eligible for refund/return/cancelation. If eligible for cancellation, we do not charge any cancellation fees except for payment gateway charges as applicable.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Return charges of 5% on gross value, payment gateway charges, and any additional shipping charges (if applicable) will be charged to the customer in case a product/service is eligible for a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: • Gift cards • Downloadable software products • Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return/service is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days for domestic transactions and within 21 business days for international transactions (outside India).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@smhgroup.in

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@smhgroup.in and send your item to: Govind Bhavan, Near Bada Mandir, Itarsi, 461111.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Govind Bhavan, Near Bada Mandir, Itarsi, 461111.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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+91 (7572) 404101

SMH TRADING CORPORATION has been excelling in their services since past 5 years of our association with them. All their services are on time and flawless.

MP Birla Perfect Cement

Bhopal, Madhya Pradesh

We value our association with The SMH Cargo Company held between 2010 - 2014. Their services were excellent throughout and we wish them luck for all their future endeavours.

Ultratech Cement

Indore, Madhya Pradesh

Send Enquiry

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+91 (7572) 404101

Location

Govind Bhavan, Near Bada Mandir Tulsi Chowk, Itarsi - 461 111

Contact Details

+91 (7572) 404101
info@smhgroup.in